Reporting sewer flooding

Last reviewed:

If you have experienced sewer flooding during times of heavy rainfall then we want to know about it.

Reporting historic sewer flooding

We are currently carrying out investigations in to reports of sewer flooding with the aim of protecting those properties most at risk of future incidents.

If you have experienced sewer flooding at times of heavy rainfall then we would like to hear from you and offer a free survey of your basement to look for flood protection options.

Please contact us on: with your name, your property address, a summary of your flooding experience and a contact telephone number.

We're carrying out these surveys until mid-March 2018 so please contact us as soon as you can so we investigate further.

Reporting emergencies

We are only investigating historic reports of flooding. If you are experiencing sewer flooding currently then please contact our operational contact centre on 0800 316 9800 so we can get someone out to investigate the issue as soon as possible. You can also contact us on Twitter by mentioning @thameswater